Legal notices

Owner

The hotel : White Bear Hotel & Spa
Adress : Rue des Iris, Quartier Reberty 2000, 73440 Les Menuires
Mail : reservation@hotel-ours-blanc.com
Company: SAS AMH5
Adress : 72 descente des Périades, 74400 Chamonix Mont-Blanc
Legal form: SAS - Simplified joint stock company
RCS : Annecy B 879 392 215 : €1,900,000

N° TVA : FR48879392215
Capital Social : 1 900 000 €

SETTLEMENT OF DISPUTES

In accordance with L 156-1of the French Consumer Code, customers are informed by the hotel of the possibility of recourse to a conventional mediation procedure thru MTV –MEDIATION TOURISME ET VOYAGE.

Guests should first contactthe hotel customer service to settle the dispute by an agreement. If no such is reached within 15 days, guests cancontact the Mediator for Travel and Tourism on the following website: www.mtv.travel

Here is a link to the European Union's website for online dispute resolution : https://consumer-redress.ec.europa.eu/index_fr

RIGHT OF WITHDRAWAL

In accordance with articleL 221-28 of the French Consumer Code, the customer does not have the right of withdrawal provided for in article L221-5 of the same code.

Accommodation and catering services are excluded from the right of withdrawal.

PRICE MANAGEMENT

The prices issued are determined by a practice of fine-tuned price management. They may therefore depend on several parameters such as (non-exhaustive list): the date of reservation, the date of stay, the period between these two dates, etc...

BLOCTEL SYSTEM

In accordance with article L.223-2 of the French Consumer Code, customers have the right to register on the telephone anti-solicitation list available at the following address: https://www.bloctel.gouv.fr/

publishing director

Mr Romain Trollet — President

Pursuant to Articles 39 et seq. of the French Data Protection Act No. 78-17 of 6 January 1978, as amended in 2004, anyone may request a copy of their personal data and, if applicable, have them rectified or deleted, by contacting the hotel at web@hotel-ours-blanc.com.

website design

Company: Influence Society
Website: www.influence-society.com
Telephone: +33 6 31 92 27 53
SIRET: 824 023 063 00020
VAT number : FR48824023063
Legal form : Simplified joint stock company
APE code : 7311Z
Share capital : €5,000
Photo credits : Paul Brechu
Design : Bastien Ribeiro - Howard Studio
Translation: LC Lingua, multilingual translations, lclingua.fr

Hosting

Company: Webflow

careers

Are you motivated and eager to join our team?
Please apply through the dedicated web page: assas-hotels.com/recruitment

CLASSIFICATION

The Ours Blanc Hotel & Spa has successfully renewed its 4-star ranking until January 23, 2028.
See the certificate.

Pursuant to Article L156-1 of the French Consumer Code, Ours Blanc Hotel & Spa offers its customers a consumer mediation mechanism, as a member of the sector’s mediation system, MTV (Mediation of Tourism and Travel).
After lodging a complaint with the hotel’s customer service team, and in the absence of a satisfactory response received within 15 business days, the customer may submit the matter to the Travel and Tourism Mediator. See the MTV’s website for the Mediator’s contact information and instructions on how to apply for mediation: www.mtv.travel.